At Independent Living Australia Pty Ltd (“ILA(SA)”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us as a registered NDIS service provider based in Somerton Park, SA. By engaging with our services, you consent to the practices described in this policy.
Collection of Personal Information:
We may collect the following types of personal information from individuals, including but not limited to:
- Name, address, contact details (phone number, email address), and date of birth.
- NDIS-related information, including NDIS number, support requirements, and service plan details.
- Health information relevant to the services we provide.
- Information about carers or representatives involved in providing services to you.
- Financial information, such as payment details and billing information.
- Any other information necessary for providing support and services under the NDIS.
Purpose of Collection:
We collect and use your personal information for the following purposes:
- To deliver NDIS support services to you and meet our contractual obligations.
- To manage, assess, and improve the quality of services we provide.
- To communicate with you about your support requirements and service plans.
- To process payments and handle billing matters.
- To comply with regulatory and legal requirements.
- To respond to inquiries and provide customer support.
- To conduct internal record-keeping and business administration.
Data Security:
We implement and maintain reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and accessible only by authorized personnel.
Disclosure of Personal Information:
We may share your personal information in the following circumstances:
- With third-party service providers who assist us in delivering NDIS services and support.
- With relevant government agencies or authorities as required by law or for regulatory compliance.
- With your consent, to designated family members or representatives involved in your care.
- In case of emergencies or when necessary to protect your vital interests.
- When required for auditing, assessment, or investigation purposes related to NDIS services.
Access and Correction:
You have the right to access, update, and correct your personal information held by ILA(SA). If you wish to do so, please contact our Privacy Officer using the details provided at the end of this policy.
Retention of Information:
We will retain your personal information for as long as required to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Marketing Communications:
ILA(SA) will not use your personal information for direct marketing purposes without obtaining your prior consent.
Cookies and Tracking Technologies:
Our website may use cookies and similar technologies to enhance user experience. You can modify your browser settings to decline cookies if you prefer.
Changes to this Privacy Policy:
ILA(SA) reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes through our website or other appropriate means.
Contact Information:
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at 0426 528 305 or send us an email to info@ilasa.com.au and we will get back to you as soon as we possibly can.
By using our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described herein.