We prioritize the complete safety and security of your data and information when you engage with us. As a trustworthy platform, we are fully committed to ensuring the protection and confidentiality of all types of data received and stored from our website. To achieve this, we have implemented both physical and technical security measures to safeguard user information effectively.
Regarding cookies, the choice is entirely yours whether to accept or decline them. Cookies are used to tailor procedures and recognize user preferences, including likes and dislikes, thereby enhancing the overall website experience. They also play a vital role in analyzing website traffic. If you have any specific inquiries about the data we collect, you can request information under the Privacy Act 1988; please note that a nominal charge may apply for this service. We highly value feedback from our users and always welcome any comments or suggestions.
Data Usage and Transparency:
At Independent Living Australia Pty Ltd, we believe in complete transparency regarding how your data is used. We only collect and process personal information that is necessary for the provision of our services and in compliance with relevant laws and regulations. Your data is used solely for the purpose of delivering NDIS support services, managing service plans, processing payments, and improving the quality of our services. Rest assured that we do not share your information with third parties for marketing purposes without obtaining your prior consent.
Data Retention and Deletion:
We retain your personal information only for as long as required to fulfill the purposes outlined in our Privacy Policy, or as otherwise required by law. When your data is no longer needed, we will securely delete or anonymize it to protect your privacy. If you wish to have your data removed from our records, you can request its deletion through our Privacy Officer.
User Responsibilities:
While we take all necessary measures to protect your data, it is essential for you to take certain precautions as well. Please ensure that you keep your login credentials and account information confidential and do not share them with anyone else. If you believe your account has been compromised or suspect any unauthorized access, please notify us immediately so that we can take appropriate action to secure your data.
Changes to Privacy Policy and Terms of Use:
As we continually strive to improve our services and stay compliant with relevant laws, we may update our Privacy Policy and Terms of Use from time to time. Any significant changes will be communicated to you through our website or other appropriate means. It is recommended that you review these policies periodically to stay informed about how we handle your data and information.
Your Consent:
By using our website and engaging with our services, you indicate your consent to the practices described in our Privacy Policy and the terms outlined in our Terms of Use. If you do not agree with any aspect of these policies or terms, please refrain from using our website or services.
If you have any questions, concerns, or requests regarding our Privacy Policy or Terms of Use, please feel free to contact us here. We are committed to maintaining the highest standards of data protection and ensuring a safe and secure experience for all our users. Thank you for choosing Independent Living Australia Pty Ltd as your trusted NDIS service provider.